Deflector reads incoming emails, matches them to your knowledge base, and sends accurate responses — automatically. Your customers get instant help. You get your time back.
Every inbound email runs through a 4-step AI pipeline. Most resolve without human intervention.
Receives emails via webhook. Parses sender, subject, body. Creates a ticket automatically — zero manual triage.
GPT-4o-mini classifies intent (billing, technical, spam...) and assigns a confidence score. Spam is auto-filtered.
Full-text search finds relevant knowledge base articles. The AI uses these — and only these — to craft accurate responses.
High-confidence responses are sent automatically. Low-confidence ones queue for human review. You set the threshold.
Track resolution rates, confidence scores, ticket volume, and KB performance. All real-time, all in one place.
Manage tickets, edit KB articles, adjust confidence thresholds, test the pipeline — all from a clean admin interface.
An email arrives at your support address. Deflector's webhook catches it instantly.
Is it billing? A bug? Spam? The AI figures it out in under 500ms with a confidence score.
PostgreSQL full-text search finds the most relevant KB articles. Weighted by title, content, and category.
If confidence meets your threshold, the response emails automatically. Otherwise, it queues for your review.
Add your knowledge base articles, point your email webhook, and watch tickets resolve themselves.
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